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Parent Testimonial
Parent Testimonial
April 5, 2023

"I particularly liked how Marsh Hill Homes listened to the dreams I had for what my son’s life could be, and turned them into a reality."

How best to describe Marsh Hill Homes 
The beautifully restored Heritage Schoolhouse, that draws your eye to the north as you cross Marsh Hill Road in Epsom, says it all.

 

Marsh Hill Homes is a combination of old school values with modern sensibility.


What brought us to Marsh Hill Homes
DAs the COVID pandemic began to wane, I could sense my son was overdue for a change in residence.

 

Our family longed for a full service facility that was not only close to our family home, but could care for our young adult in a manner that was closer to our family’s ideals.

 

When we first learned of Marsh Hill Homes, the description of the operation, staff and location seemed a bit too good to be true:

a newly renovated collective living environment situated on a scenic location, with dedicated, skilled staff, interactive programs that foster engagement, growth and community outings. Why would a family not immediately jump at the chance to be part of that type of community ?

 

Simply put, the challenges that change represents to someone with autism can be traumatic and nothing short of serious in its consideration. Breaking the routine can be devastating for an individual with an intellectual impairment.

 

However, after seeing the amount of work that went into the transformation of the existing School and Little house, building a vibrant, active residence and home, one could not help but be impressed.

 

Ultimately the tipping point for our decision to move our son to Marsh Hill Homes was based in the acumen of the leadership. After meeting with the Managing Partner and Executive Director it was clear their combined experience and vision for realized potential was absolute.

They were hands on, sleeves rolled up, in every aspect of the development of this loving Home designed for people with special needs.


What we found after joining the Marsh Hill Family 
My son’s transition was seamless. As a matter of fact, he no longer wanted any reminders of his previous residence. A fresh new start with exciting, age appropriate activities that were not just discussed but put into reality. While the adjustment for my son was gradual and pressure free, the speed of his transition to improved health and happiness took was remarkable and evident in his smile. My son loves his time exercising at the Abilities Centre, frequenting local parks with staff and participating in every day activities like grocery shopping. He also enjoys learning practical life skills like help with meal prep, laundry and hygiene.

 

My family was told we were invited to drop by and visit our son anytime we liked because it was his home.


What we found when dealing with the Direct Service Providers, Supervisor, Clinical Coordinator, Program and Team Coordinators
Our family’s interactions with the incredibly committed staff, at every level of Marsh Hill, have been refreshingly positive and are the result of the quality of the top down stewardship that carefully selects and mentors care giving professionals. It seems apparent that individuals who work in the business of caring for others are drawn to Marsh Hill because they not only love what they do but recognize the potential for growth in this nurturing environment, the type of which, in my experience, is rare in this industry.

 

We meet on a regular and timely fashion to discuss the Behaviour Support Plan. The weekly updates I receive with regard to my sons’s daily activities, mood, behaviour and interactions with peers and staff are honest and forthright. This is the result of the creative initiative from a clever DSP and is unique to Marsh Hill Homes.


As a Parent or a Young Adult with Special Needs
If you are considering a move to congregate living, or a change from your existing residence, my family and I highly recommend you meet with the folks at Marsh Hill Homes and see for yourself the potential that can be realized for your special person.

April 19, 2023
Developmental services are an essential part of society, providing support and care for individuals with intellectual, developmental, or physical disabilities. These services aim to enhance the quality of life and promote independence for those in need. However, the sector has been facing significant challenges in recent years, primarily in recruiting and retaining staff. This article will delve into the primary challenges in finding staff for developmental services, including low wages, high turnover rates, insufficient training, and the stigma surrounding the industry. 1. Low Wages and Limited Benefits One of the most significant obstacles in recruiting staff for developmental services is the relatively low wages and limited benefits offered to employees. The demanding nature of the work, coupled with inadequate compensation, makes it challenging to attract and retain qualified staff. Many of these positions are part-time or temporary, further limiting the appeal for potential employees seeking stability and long-term employment. As a result, agencies providing developmental services often struggle to fill their staff requirements, leading to a shortage of available support for individuals in need. 2. High Turnover Rates High turnover rates are a persistent issue in the developmental services sector. Staff burnout is common due to the emotionally and physically demanding nature of the work. Moreover, employees often report feeling overworked and undervalued, which contributes to high levels of job dissatisfaction. The continuous need to recruit and train new staff members is not only time-consuming and costly for service providers but also creates a significant gap in the continuity and quality of care for individuals with disabilities. 3. Insufficient Training and Professional Development Another challenge in finding staff for developmental services is the lack of adequate training and professional development opportunities. Employees in this field are required to have specialized knowledge and skills to effectively support individuals with varying needs. However, many service providers lack the resources or capacity to provide comprehensive training for their staff. Consequently, employees may feel ill-equipped to handle the complex situations they encounter daily, leading to increased stress, burnout, and high turnover rates. 4. Stigma Surrounding the Industry The stigma surrounding the developmental services industry has been a long-standing issue. Many people view this field as less prestigious or less rewarding than other healthcare professions, deterring potential employees from pursuing careers in developmental services. Additionally, misconceptions about individuals with disabilities may cause some to shy away from working in this sector, further exacerbating the staffing crisis. 5. The Impact of COVID-19 The COVID-19 pandemic has intensified the challenges faced by the developmental services sector. With increased health and safety concerns, service providers have struggled to maintain adequate staffing levels. Frontline workers in this field are at heightened risk of exposure to the virus, leading to increased stress and anxiety. Furthermore, many employees have had to juggle additional caregiving responsibilities at home due to the pandemic, resulting in a decrease in the available workforce. 6. The Growing Demand for Services As the population ages and the prevalence of developmental disabilities increases, the demand for developmental services continues to grow. This increased demand has placed additional strain on an already struggling sector. With limited resources and an insufficient workforce, service providers are often unable to meet the needs of their clients, which can result in long waiting lists and diminished quality of care. 7. Marsh Hill is Looking at Solutions and Strategies To address the challenges of finding staff in developmental services, several solutions and strategies are being implemented by Marsh Hill Homes Improving Wages and Benefits: Increasing wages and offering more comprehensive benefits packages can help attract and retain qualified staff. Marsh Hill Homes currently provides professionals with pay ranges in the top 10% of the sector. In addition we focus on hiring folks into full time positions with paid vacation and sick time as well as a wholistic family benefits package. This compensation strategy in combination with ongoing training, education and personal growth offer a new way of ensuring staff are valued in the workplace. Enhancing Training and Professional Development: Investing in comprehensive training programs such as Registered Behavioural Technician, Safe Management Crisis training, and our Positive Behavioural Approach training are examples of ongoing professional development opportunities can help equip employees with the skills and knowledge they need to provide the highest level of service while ensuring a best practice approach. Offering ongoing coaching and mentoring also creates opportunities for professional growth within Marsh Hill Homes or in other like-minded organisations. Creating a workplace where staff are acknowledged and celebrated. The work of the front-line professional is sometimes a thankless one. The individuals, families, community, and organisations supported by direct service professionals benefit greatly when the work is performed at the highest level. Marsh Hill Homes takes daily and active measures to celebrate the work of front line professionals, employee awards, daily props, ongoing one on ones with clear acknowledgment for the contribution they make are steps to show staff they are valued and the key to the services we deliver.
November 14, 2022
Our son, Aidan, has been living at Marsh Hill for almost a year. It was a big transition for him and Marsh Hill made sure he had everything he needed in order to feel welcome and comfortable. They are also incredibly supportive, accommodating & collaborative to our entire family which has meant so much to us! The staff are all so warm, positive, and compassionate & helpful! Aidan has flourished and made so many great strides as well as so many new friends this year. I know a lot of that is due to him feeling so comfortable. This brings us such peace of mind:) We could not be happier! A.W. Family
By Dexter Harvey November 11, 2022
[Taken from a power point presentation of Dakota Levi Joseph Powless] Before Marsh Hill Homes Before arriving at Marsh Hill Homes I Dakota Levi Joseph Powless was an aggressive and violent person towards myself and others. At Marsh Hill Homes After coming to Marsh Hill Homes I Dakota Levi Joseph Powless became a calmer and safer person towards myself and others. Sarah After being introduced to Sarah I knew she was here to help me become a better person and if it wasn't for her I wouldn't have a home. Some personality traits that I like about Sarah are: Kindness Loving Supportive Sarah has taught me: Never give up on my dreams to love myself and treat others with respect Doug After being introduced to Doug I knew I had a chance for success. Some personality traits that I like about Doug are: Creative Helpful Thoughtful Doug has taught me: How to build and measure To keep my head held high Margaret After being introduced to Margaret it felt like I had someone to trust. Some personality traits that I like about Margaret are: Humourous Warm Hearted Generous Margaret has taught me: To be able to open up to others To be myself Bobbi-Jo After being introduced to Bobbi-Jo I knew I had someone to help me with my battles. Some personality traits that I like about Bobbi-Jo are: Lively Courageous Patient Bobbi-Jo has taught me: To be more mature especially in tough situations To be able to agree to disagree Rebecca After being introduced to Rebecca I knew she would be a fantastic member to the team. Some personality traits that I like about Rebecca are: Optimistic Supportive Rebecca taught me how to be honest to myself. Alexandra After being introduced to Alexandra I knew I could put all my faith and hope into her and I knew I was safe and had not to be scared anymore. Some personality traits that I like about Alexandra are: Intelligent Funny Trustworthy Honest Alexandra has taught me never be scared of yourself. Derian After being introduced to Derian I knew he would be nonjudgemental. Some personality traits that I like about Derian are: Trusting Entertaining Derian taught me how to dance in different cultures and be myself. Brianna After being introduced to Brianna I knew that she would make me laugh. Some personality traits that I like about Brianna are: Smart Kind Brianna taught me how to be truthful. Andy After being introduced to Andy I knew I could learn more things. Some personality traits that I like about Andy are: Teachable Respectful Andy taught me how to be true to others and myself. Jeron After being introduced to Jeron I knew that he was a good fit to help me through the hardest time. Some personality traits that I like about Jeron are: Curious Interesting Jerson taught me respect. Dana After being introduced to Dana I knew she would make me laugh. Some personality traits that I like about Dana are: Genuine Hilarious Dana taught me self-care. Sabrina After being introduced to Sarah I knew that the magic was in the air (positivity). Some personality traits that I like about Sabrina are: Amusing Musical Sabrina taught me to be fun and young again. Kemi After being introduced to Kemi I knew one day I would be a good cook. Some personality traits that I like about Kemi are: Giving Caring Kemi taught me how to cook better. Anjana After being introduced to Anjana I knew I could trust her. Some personality traits that I like about Anjana are: Upfront Intelligent Anjana taught me how to strive. Ian After being introduced to Ian I knew. Some personality traits that I like about Ian are: Kind Hearted Joyful Ian taught me how to play video games. Colin After being introduced to Colin I knew I could laugh. Some personality traits that I like about Colin are: Confident Straight Forward Colin taught me how to play games. Hussein After being introduced to Hussein I knew he would be interesting. Some personality traits that I like about Hussein are: Straight Forward Intelligent Hussein taught me how to be a man. Colin After being introduced to Colin I knew I could laugh. Some personality traits that I like about Colin are: Confident Straight Forward Colin taught me how to play games. Amanda After being introduced to Amanda I knew that she was a fun person. Some personality traits that I like about Amanda are: Extremely funny Thoughtful Amanda taught me to believe in myself and my abilities to strive. Robertha After being introduced to Robertha I knew she would be knowledgable. Some personality traits that I like about Robertha are: Smart Humourous Robertha taught me more about my culture and to embrace it. Any others that work here To the staff I didn't mention you all show Kindness Warm-Hearted Effort Taught me: Be myself as best as I can Have fun General Thank You To All Staff GENERAL THANK YOU TO ALL THE STAFF FOR THE ALL THE DEDICATION AND HARD WORK YOU ALL PUT IN EVERY DAY TO KEEP THIS WONDERFUL PLACE GOING. US CLIENTS REALLY APPRECIATE THE TIME AND EFFORT TO EACH ACTIVITY AND PLAN YOU EACH HAVE EVERY DAY TO KEEP US BUSY AND NOT BORED.
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